Customer-services today, go beyond meeting customer expectations, and require organizations to anticipate and exceed their customers's requirements. Integrated customer-service information on customer's service histories and behaviour has become crucial to help businesses sell better and increase customer.

Addvantum, an Oracle Certified Platinum Partner, provides organizations with Siebel Customer Relationship Management (CRM)/ Analytics strategies and solutions, across all major CRM functional areas including sales, marketing and field service.Addvantum offers organizations end-to-end services ranging from devising the ideal CRM strategy to implementation of the Siebel CRM application. The Addvantum Siebel Center of Excellence (CoE) has been delivering comprehensive Siebel solutions, enabling organizations to benefit from redundancy in applications and reduced total cost of ownership. Our Siebel solutions include:

  • Siebel Implementation: Enabled by our Siebel implementation framework, reusable components and prototyping, Addvantum's Siebel CoE provides the full spectrum of Siebel implementation services.
  • Siebel Upgrade: Addvantum's Siebel Upgrade team possesses experience with all versions of Siebel CRM, including the latest Siebel 8.1.1. The team works towards helping customers identify business benefits, optimize new functionalities and also provides training and other business simplification opportunities.
  • Integration across different legacy applications from/to Siebel: Addvantum's Siebel CoE has expertise in middleware including webMethods, MQ Series, Tibco JMS Queues and more. We offer organizations specifically customized and cost-optimized integration solutions from/to Siebel.
  • Siebel GAMS (Global Application Maintenance Support): Addvantum's unified approach to Maintenance and Siebel administration is proven and time-tested. We offer QA services and Siebel Administration services to support complex Siebel projects. Further, our high quality support services for Siebel implementations, help organizations minimize application and user downtime with strict adherence to Service Level Agreements (SLAs).
  • Siebel Testing/Quality Assurance: Addvantum employs best industry tools, such as QTP, LoadRunner, Test Director, and more, to provide organizations with a wide range of Siebel testing services spanning over multiple domains including:
    • Functional Testing
    • Performance & Load testing
    • Regression testing
    • Integration testing
    • User Acceptance testing
  • CRM OnDemand: Catering to the growing demand for cost effective SaaS solutions, Addvantum's Siebel CoE provides organizations with Oracle OnDemand and Salesforce.com solutions.
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